After submitting your identity information, please be patient as the KYC review process will normally take about 5-10 minutes. There are several reasons if you fail to pass KYC. Currently, we do not provide support to residents of certain countries and regions, including Afghanistan, Albania, Belarus, Bosnia and Herzegovina, Burkina Faso, Burma (Myanmar), Burundi, Central African Republic, Mainland China, Congo, Croatia, Cuba, Democratic Republic of the Congo, Eritrea, Ethiopia, Guinea-Bissau, Haiti, Iran, Iraq, Kosovo, Lebanon, Liberia, Libya, Macedonia, Mali, Montenegro, Nicaragua, North Korea, Palestine, Russia, Serbia, Slovenia, Somalia, South Sudan, Sudan, Syria, Ukraine, United States, Venezuela, Yemen, Zimbabwe.
How to apply & Activate your virtual card
Follow the steps from the left screen to the right — verify your identity and recharge to activate your card.
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FREQUENTLY ASKED QUESTIONS
Why was my KYC verification not approved?
What should I do if my deposit does not meet the minimum required amount?
How long does it take for a deposit to be credited?